Gorgias is a help desk which gives you a holistic views of your customers.
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Your customers are everywhere. They shouldn’t adapt to your company’s communications channels, you should adapt to them.
With Gorgias, you can easily connect all communication channels, and respond to your customers through email, chat, Facebook Messenger & more. You can have a live conversation on chat, then switch to email to follow up with the customer later.
If you use a traditional help desk, chances are you need to constantly switch between apps to get context about who the customer is.
Gorgias connects with ALL your apps to give your a complete picture of the customer. You can see your conversation history with the customer, along with their lifetime value, last orders, delivery info, and pretty much anything you want by connecting your back-office.
As you grow, support gets repetitive and your agents may end up using standardized macros by lack of time.
Gorgias helps your agents be super efficient, they can refund payments in one click, edit orders, and personalize their response using customer context.
Create your helpdesk in minute. Our team is here to help and would be happy to chat with you.
