Frequently asked questions
-
What’s a ticket?
A ticket is a conversation with a customer. It can be either an email thread, a chat, or a Messenger conversation.
-
I don’t know how many tickets I get per month, can you help?
Sure. You probably receive about 1,000 tickets for each agent in your team. So if you’re paying for 10 seats with your current helpdesk, you’d pay for 10,000 tickets with Gorgias.
-
Do I need to pay for spam I receive?
No! You only pay for tickets that you respond to.
-
Lorem ipsum dolor sit amet,
Suspendisse quam risus, convallis in iaculis vel, eleifend sit amet nibh. Maecenas non enim vel enim volutpat finibus a nec purus. Ut consequat dignissim diam sed varius. Sed tempor elit eget aliquet rutrum. Quisque et pulvinar ipsum, in egestas risus. Donec porta lectus et urna finibus bibendum.
-
Praesent et erat in sem sollicitudin
Phasellus vehicula consequat faucibus. Sed eget ullamcorper diam. Mauris viverra magna in leo finibus, et varius ligula convallis. Pellentesque habitant morbi tristique senectus et netus et malesuada.
-
Quisque et pulvinar ipsum,
Cras tempus in neque nec pharetra. Pellentesque pharetra et leo vitae elementum.